Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 06 May 2026

Independent Pathways Care Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Independent Pathways Care Ltd is the data controller for the personal information we collect. If you have any questions about this policy or how we handle your data, please contact us:

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact details — name, address, email address, telephone number
  • Enquiry information — details you provide when you contact us via our website, phone, or email
  • Care-related information — health conditions, care needs, medical history, and next-of-kin details (for service users)
  • Employment information — CVs, references, qualifications, DBS check results, and right-to-work documentation (for job applicants and staff)
  • Website usage data — information collected via cookies, including IP address, browser type, and pages visited (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries and provide information about our services
  • To assess care needs and deliver supported living and specialist care services
  • To process job applications and manage employment
  • To comply with legal and regulatory obligations
  • To improve our website and services
  • To communicate important updates or changes

4. Legal Basis for Processing

We process personal data on the following legal grounds:

  • Consent — where you have given us clear consent to process your data for a specific purpose
  • Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract
  • Legal obligation — where processing is necessary to comply with the law
  • Legitimate interests — where processing is necessary for our legitimate business interests, provided these do not override your rights
  • Vital interests — where processing is necessary to protect someone's life (relevant in a care context)

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Healthcare professionals involved in your care (with your consent)
  • Local authorities or social services where required
  • Regulatory bodies as required by law
  • Our IT and website service providers (who act as data processors on our behalf)
  • Legal advisors or law enforcement where necessary

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Access to personal data is restricted to authorised personnel only.

8. Your Rights

Under data protection law, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to ask us to correct inaccurate or incomplete data
  • Right to erasure — to ask us to delete your data in certain circumstances
  • Right to restrict processing — to ask us to limit how we use your data
  • Right to data portability — to request your data in a portable format
  • Right to object — to object to our processing of your data in certain circumstances
  • Right to withdraw consent — where consent is the basis for processing, you may withdraw it at any time

To exercise any of these rights, please contact us using the details above. We will respond within one month of your request.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.